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1- Who can use http://www.thebsa.com?
Business or persons that want to take advantage of our low price high capacity routes. If you are a carrier this is for you.

2- What are the advantages of Thebsa.com?
Low international rates
High capacity routes
Payments guarantee through PayPal

3- Is there any monthly commintment?
For single user there is no monthly commitment. For Wholesale Carriers there is a commitment of $10000/monthly. Minimum 2 million minutes of Traffic Volume Commitment to wholesale carriers.

4- How Can I start using http://www.thebsa.com?
The only thing you have to do is to configure your gateway or ATA device; and all it takes to start is to make an initial prepayment which will be used for future traffic consumption.

5- Where can I check your rates?
Email us tell your total consumption, required destination & your target rates for carriers only.
For retail home user you can download it from http://www.thebsa.com/retailrates.rar

6- What is the minimum deposit I have to do?
There is US $10 minimum prepayment for a retail customer. And for Wholesale Carrier customer to start the termination you have to first deposit minimum top up of $5000.

7- How Can I access my billing invoice?
You can see your current account balance or current monthly usage online, through an access to the web based Account Management interface

8- Do I have any discount?
No, Black Stallions International offers very competitive rates for termination worldwide.

9- What can I do if I need support?
You can contact our customer service online fron 9:00 to 6:00 or send an inquiry form or an email to support@thebsa.com.This email address is being protected from spam bots, you need Javascript enabled to view it , Our efficient, 7/24 customer service and tech support 365 days a will take care.

10- Which methods of payment can I use?
PayPal ; GoogleCheckOut;Western Union; Emoneygram;Through Wire Tran section .

11- Do I get charge any comission for using this methods of payment?
Your Payments are guaranteed through paypal. If you are a paying for BSI , you have to pay a percentage for using this method of payment unless you make the payment trhough wiretransfer, the following table shows this percentages:

Cost per Transaction Example:

Price Per Transaction*

Transaction Price Example

$0.00 USD - $3,000.00 USD 2.9% + $0.30 USD* You'll pay $3.20 USD

on a $100.00 USD transaction.

$3,000.01 USD - $10,000.00 USD 2.5% + $0.30 USD* You'll pay $2.80 USD

on a $100.00 USD transaction.

>$10,000.01 USD 2.2% + $0.30 USD* You'll pay $2.50 USD

on a $100.00 USD transaction.

* The $0.30 fixed fee is assessed for each authorization attempt. This includes authorizations and completed transactions.

* The transaction prices listed are for the U. K . only.

For payments received outside United Kingdom generally the comission is 3.9% + $0.30 USD for transactions between $0.00 USD - $3,000.00 USD; 3.4% + $0.30 USD for transactions between $3,000.01 USD - $10,000.00 USD. If you have a specific query regarding the comission for an specific country please contact us at info@thebsa.com . This email address is being protected from spam bots, you need Javascript enabled to view it .

If you want to pay by wire transfer please contact our sales account manager at sales@thebsa.com. This email address is being protected from spam bots, you need Javascript enabled to view it

12- Which protocol should I use?
Only SIP & H323 protocol 's are supported.

13- Can we use codec G711??
Yes Codec G711,G723.1 or G729 are accepted.

14- When I get only one way voice, which parameters can I check on my configuration?
Please check the follow

Check you Firewall or access list, be sure each one of our IPs are configured correctly

Check if you are using codec g729r8

15- Calls are not getting through
Be sure all of the parameters are configured accordingly:

Codec you are using, SIP
Codec G729
Check if the destination IP address is configured correctly
Be sure the Origination IP address was provided correctly at the voip form
Check if the Technology prefix assigned by BlackStallionsInt is configured

16- My traffic was completing fine but it is not completing now
Check your account, it is possible your credit is over.

17- Is there any way to know when I am running out of credit?
Yes we have useful alerts: Low credit alert when it reaches 30% of your last payment and Rate change alert through email

 

   
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